About Us:
Consumers Insurance USA has become one of the premier insurance companies headquartered in
Murfreesboro, Tennessee, in a very short time. As the company worked through the obstacles
facing a new business in the early years, it set about building an unparalleled processing
system. The management also held true to their conviction and that they were creating something
special. As a result of this early perseverance by the founders, we now have a loyal agency
force who constantly tell us that “your system is the best we have ever worked with”. Because
of hard work and a staff and management team that dedicated themselves to “world class service”,
our agency base now places a high value on a Consumers contract.
Why has Consumers become successful? There are many reasons – over 120 years of insurance
experience in the management team; a belief that this venture would survive and prosper;
a Board of Directors who kept the faith and stayed committed; our technology going from
being a major source of irritation to being one of the primary reasons that agents love
doing business with Consumers and financial backers who saw that this company was destined
for success.
Seven of the nine original founders of Consumers were independent insurance agents.
The company’s focus was directly on the agent and the consumer. Today, Consumers’
ease of doing business factor far surpasses the majority of other insurance companies
in the market. The processing system, which enables Consumers to achieve its incredible
efficiencies, is constantly being upgraded and improved. The source of ideas for these
improvements comes from the agents themselves. Hence, there is a sense of ownership about
the system among the agents not found in many companies. Due to the focus on total
efficiency of backroom processing issues, Consumers has achieved remarkable improvements
in their expense rations.
Focusing on treating agents and employees like family has paid large dividends for Consumers. The founders knew that companies who treat their agents like family are practically non-existent. Consumers fills that void and gives the agents an extra bonus – excellent ease of doing business and competitively priced products. That is a combination that this the foundation that will make Consumers a premier company.